"Extending IT service management capabilities past technology services to deal with small business-centric use circumstances; controlling service desire and provide through a popular System, portal, and service catalog; and dashing up innovation and workflow automation by way of PaaS/very low-code advancement tooling." - Charles Betz, Forrester "Extending IT service management https://cruzkjfyr.tkzblog.com/33185890/5-simple-statements-about-enterprise-service-management-esm-explained