Enhanced Customer Service and Personalization Chatbots and Virtual Assistance: Many international banks will improve their customer services by adding AI-chatbots for 24/7 support, handling routine queries, and enabling faster resolutions. This will reduce customer service costs while improving response rates. For example, copyright’s chatbot “Erica” is providing seamless https://glorinz.com/blogs/how-can-ai-automation-impact-the-bfsi-industry/